Shipping policy

DELIVERY INFORMATION

Delivery Policy and related Terms and Conditions for Sri Lanka

1. For delivery to take place customers must complete in full the checkout process set out in our web page Brik.lk, completing all required fields and submit proper, clear and correct/factual information at all times about the details you provide; such as personal information, contact details, communications addresses, delivery addresses, bank details, and credit/debit card details. Payment for all goods ordered is a must before delivery. Delivery will take place only after the realization of such payments made in our designated bank account (s). 

1.1. Delivery Period

At certain times goods will be delivered within a working day of the order, but due to the nature of certain goods, delivery times will vary from item to item. Weather permitting; all goods will be delivered within 3-5 working days unless stated on the product. Certain goods may have run out of stock or may have to be specially ordered after payment is made. Such goods may take longer to be delivered and Brik.lk will inform customers of the approximate delivery dates and times via telephone, e-mail, or SMS. In the event you have not been contacted please do not hesitate to contact our customer service agents or call our hotline. Brik.lk, due to factors beyond our control or due to technical, operational, or logistical failures may not be able to contact you. Brik.lk will not take any responsibility for such lapses or losses or damages caused to you or any third party. Brik.lk Indemnifies itself from all claims made against any or all losses or damages caused to the customer or any third party due to the delay in delivery and or not delivering goods ordered and purchased.

1.2. Free Delivery 

Free Delivery of ordered item (s) to customer’s delivery addresses will be coordinated by a Brik.lk customer service agent. Free delivery is conditional and solely at the discretion of Ceylon Gateway Services Pvt Ltd. We will have certain items for sale which will offer free delivery and some items may not offer free delivery. From time to time we will offer free delivery option for our customers based on area, the value of purchase products, etc.  For orders falling outside these two categories will be subject to a delivery charge as indicated on the delivery charges line item in the checkout process/invoice. Ceylon Gateway Services Pvt Ltd. has the right to change its free delivery policy at will and is further subject to change (s) from time to time. You hereby agree that Ceylon Gateway Services Pvt Ltd. will not take any responsibility for any loss, damage or inconvenience caused to you in the event of such a change (s) is/are made and we will indemnify our self and will not be held liable by any party.

1.3. Delivery Charges

Our delivery charges calculated in various methods by weight, Distance, and in some cases using the Volumetric method, etc. We intend to keep our delivery charges at the lowest level as possible. Delivery charges will also vary according to the load/Volume/quantity of goods and specific specialized vehicles needed to transport the same. Customers will be advised on all delivery charges on their invoices. All delivery charges in any will be included in the invoice and will be a part of the total invoice value. Delivery of goods to customers will be in part shipments or in full as per the availability of vehicles and based on the total load. Brik.lk reserves all rights to decide in which mode and in which quantity the goods should be transported to the customer’s delivery address. Brik.lk will have full rights to recover any costs from the customer that arise due to the delivery method we have to use. 

1.4. Delivery Times

Certain instances, delivery times may differ from that which is indicated on the website and will not always apply to all items. Depending on the nature of the goods, delivery times may be mutually decided by Brik.lk and the customer, based on the customer’s needs and the availability of goods and transport. Customers should take note that when transporting goods in large quantities certain transport conditions and restrictions are imposed on the transporter by the traffic police or government bodies/agencies, such as transporting times and transporting dates, safety standards, permits, approvals, maximum loads among many other such restrictions. When goods are ready to be transported to the customer's delivery address the customer service agent or member of the delivery team will call the customer and inform the customer of an approximate time that the items will reach the customer’s delivery address or an SMS and or an e-mail will be sent to the customers registered phone number or e-mail address and will be deemed as the massage been delivered. Although Brik.lk at all times will make every effort to have an on-time delivery every time, unexpected delays are predicted and will take place. You hereby agree that you as a customer will make the necessary adjustments to your plans and schedules to accommodate such delays.

1.6. The arrival of ordered goods to the delivery address (s)

After the dispatch of goods, the customer service agent may inform/communicate to the customer of the approximate or estimated time of arrival of the goods at the delivery address via the customer registered telephone, SMS and/or e-mail. Upon the arrival of goods at the delivery address, the customer service agent may call the customer or the person duly allocated/assigned by the customer and inform/communicate that the items or a particular item have arrived at the customers delivery address, or an SMS and or an e-mail may be sent to the customers registered phone number or e-mail address. The delivery team or person may call the customer or the assigned agent of the customer when the delivery has arrived at the site to commence the unloading operation. 

1.7. Acceptance of Goods                                                             

Brik.lk offers the customer a money-back policy on all goods which do not meet the specified quality standard. Brik.lk will replace all goods that do not meet the required quality specifications at no additional cost to the customers. Customers can reject goods giving sufficient and compelling proof of any defects or variations in the quality of the goods received against what is specified on the Brik.lk web page or form any sample provided by Brik.lk. In such an event, the customer is to immediately notify Brik.lk by calling the customer service hotlines or by e-mail and should not sign and accept goods. All such goods are to be returned without unloading. Goods once accepted and or unloaded will not qualify for the above policy.

It is the customer’s responsibility to inspect and accept all goods by signing the relevant documents produced by the delivery team or person. Brik.lk reserves the right to ask for proper authentication from the customer at the point of delivery and the delivery team or person may ask for the customer’s credit card that he used to purchase the items to be produced, billing proof of the delivery address, the e-receipt/order confirmation e-mail or the customer’s identification documents. Customers are expected to produce such documents on such a request without objection or delay for such person (s) to inspect. This is for the security of the customer and to ensure that the goods are being delivered to the intended person and the intended delivery address. Brik.lk reserves the right not to deliver ordered and paid for goods in the event the customer (s) do not corporate with such requests made by the delivery team or person.

Third-party rejection of good (s) are strictly not permitted in any manner whatsoever whether it be a quality, quantity, or any other concern. You hereby agree that any rejection of good (s)  will be made personally by you as the intended buyer/purchaser and as the other part of the purchase contract. Any cancellation made by the customer 3 hours after placing the order may subject to cancellation charges. Any order returned due to change of heart or any other reason except for the defective product, will be subject to return shipping charges paid by the customer, and a 10% charge will be applied as a handling fee of the items.

1.8 Third-Party Acceptance of Goods

Third-party acceptance of goods is not advised and customers are strongly advised to receive or accept all good (s) personally for the security and safety of their ordered goods. In the event you are unable to accept the delivered goods that you have ordered, you are strongly advised to inform Brik.lk at the earliest instance for all delivery (s) is/are assigned by you/customer to be taken over by a third party. In such an event the customer must inform Brik.lk in writing (by e-mail) and provide the assigned persons personal identification details, and that person's mobile contact number. This information is a must and you agree to submit all requested information to Brik.lk for us to provide a swift and hassle-free service while ensuring the security of your goods at all times. Customers can inform Brik.lk by e-mailing to “sales@Brik.lk”. Customers can call our hotline and get clarification or further information in this regard as well.

If there is no authorized person (or a third party) to accept the goods at the time of delivery, Brik.lk will charge the customer for any additional trip (S) and losses and will also reserve the right to forfeit the good altogether to cover such losses. Goods will only be re-delivered in such cases only after the customer (s) have paid in full for all such penalties levied on them by Brik.lk. Further Brik.lk will retain the right without prejudges to seek legal action against such customers in a recognized court of law in Sri Lanka to claim any further damages if any. 

1.9. Authorization for a Delivery team or person and vehicle (s) to enter the premises of the delivery address.

As an obvious necessity, our delivery team or person along with the delivery vehicle (s) in most instances will require to enter the premised of the stated delivery address. You hereby consent and transfer full authority for the unhindered access to our delivery team or person along with the delivery vehicle (s) to enter the premise (s) of the stated delivery address at the time of delivery in order to deliver and unload the ordered goods. Brik.lk may or may not provide details of the delivery team, person, or delivery vehicle (s) to the customer. In the event the customer requires such detail it is the sole responsibility of the customer to inform Brik.lk at the time of purchasing goods via our web store to mention all such requirements in the provided field “additional information”.

Denial of entry to our delivery team, person and/or delivery vehicle (s) to enter the premised of the stated delivery address at the time of delivery in order to deliver and unload the ordered goods by any party will result in the customers good (s) being forfeited and all transport and delivery cost charged to the customer. Further Brik.lk will retain the right without prejudges to seek legal action against such customers in a recognized court of law in Sri Lanka to claim all further damages if any.  Once the delivery team is within the customer's premises the safety and security of the delivery team/ person lies on the customer (s). Please be mindful that legal action can be taken against you by us or the delivery team/person or by any law enforcement authority if a loss of life, injury, or any other such personal loss is caused due to your negligence, neglect, or by your direct actions.

1.10. Unloading space for delivered goods

It is the customer’s sole responsibility to provide and have ready adequate space for all ordered goods to be delivered and unloaded by BNS holdings. Due to the nature of certain goods adequate space and safety measures have to be taken while transportation and unloading of all such goods. Brik.lk reserves the right not to unload any goods in space allocated for where adequate space and/or safety standards are not available in that allocated unloading space/area provided for by the customer at the delivery address. In the event the delivered goods cannot be unloaded due to any of the above restraints, Brik.lk will charge the customer for any additional trip (s) and losses and will also reserve the right to forfeit the good altogether to cover such losses. Goods will only be delivered in such cases only after the customers have paid in full all such penalties levied on them by Brik.lk.

1.11. Disruption of traffic and/or public peace

Any charges brought against Brik.lk by any party for disrupting traffic or causing a public nuisance or causing damage or losses to the residence at the time of unloading of delivered goods will be directly transferred to the customer and the customer hereby agrees to pay immediately without any delay or hesitation any and all such cost in full to Brik.lk upon the submission of an invoice or letter of demand for all such cost charged to Brik.lk or borne by Brik.lk.